Our service users are building the future for Exemplar Health Care

At Exemplar Health Care, we involve our residents in decisions that impact their life and the running of their home.

Residents can become a Service User Ambassador and take part in our Service User Council, as well as having regular opportunities to get involved and feedback via resident meetings, care plan reviews and surveys.

Each month, our Service User Council meets to put forward any ideas and suggestions they’ve gathered from the service users in their homes.

The purpose of the council is to ensure that all of our homes have an equal opportunity to share ideas and feedback, give residents the opportunity to collaborate with colleagues to enhance our services, and bring more fun and engagement to our homes

Recently, Charlotte Lloyd, Developments Director at Exemplar Health Care, joined the Service User Council to ask for feedback on the layout and décor of our homes, that will shape how we build our future services.

The council shared their ideas on what would be best to include in our new build homes, including; a salon, a hydro-bath with spa features, a ground floor hub with additional space for visitors, gym equipment and therapy equipment.

Charlotte thanked the council for their feedback and has incorporated many of the suggestions into the blue prints of our new care homes.

One of our Service User Council members, Anthony from Lakeview care home in Leigh, explained that since Wi-Fi installation and due to lockdown restrictions, more people are using video calls which can slow down the performance.

As a result of this, David Pancott, Chief Information Officer and our IT Team are working with Anthony to upgrade Wi-Fi in two phases which will make the Wi-Fi more accessible and quicker.

Anthony has a background working in IT, and so has been offered a voluntary role within the IT Team, which he’s looking forward to starting.

Read about service user engagement at Exemplar Health Care.