Planning for what matters most
Every individual we support has a voice to express their goals, preferences, and needs through collaborative and person-centred care planning - which forms their My Exemplar Care Profile, hosted in the Nourish Better Care digital care planning system.
Through robust care planning for over 16 care domain, we ensure a holistic, whole-person approach, which meets not only clinical but also emotional, mental, physical, social, sexual, and spiritual wellbeing needs.
A collaborative approach
Wherever possible, people are involved in creating their own care plans, using proven tools and approaches, such as:
active support
good day/bad day
one-page profiles
Planning Alternative Tomorrows with Hope (PATH).
These tools not only empower people to share what matters most to them, but also enable us to tailor support in a way that makes a meaningful difference.
Whether it’s identifying goals, understanding personal routines, or planning for future milestones, the care profile becomes a living document that truly represents the individual.
Reducing risk in the least restrictive way
To promote positive risk taking, we support people to manage risks safely.
Focus on empowerment, not control
People have a right to make choices, even if those choices involve risks. We help them take positive, well-managed risks to promote independence.
A collaborative approach
We explore the specific factors contributing to the risks people face. We work closely with them to implement strategies to support their independence and safety.
Enhancing lives in meaningful ways
Risk management shouldn’t be a hinderance. We make sure people enjoy their lives in ways that matter to them as individuals, minimising harm as much as possible.
Continuity of care for quicker responses
Every unit is staff by a consistent team. Colleagues understand people’s needs so can respond quickly when necessary, reducing the risk of harm.
Real-time digital care planning through Nourish
Our partnership with Nourish, an NHS Assured Supplier of social care technology, enables us to record, plan, and coordinate care in real-time.
Using secure, accurate digital records supports better decision-making and more effective teamwork.
With portable hand-held devices, our teams can capture and analyse data instantly, allowing for more responsive, tailored care. Information flows smoothly across shifts and teams, with care notes immediately accessible to colleagues whenever they need them.
The system also supports greater involvement from people in reviewing and shaping their care plans, promoting independence and ensuring their wishes and preferences remain at the heart of their care.
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