Our digital transformation journey

Our digital transformation has revolutionised the way we deliver care, enabling our teams to focus more on people and less on paperwork.

Since 2020, we've implemented cutting-edge systems for care planning, electronic rostering, health and safety auditing, incident reporting, medication management, quality auditing and time tracking.

These tools work together in a fully integrated, paperless environment, simplifying complex care processes and enhancing efficiency.

With advanced infrastructure and robust cyber security, we ensure sensitive data is protected and our systems remain reliable.

This seamless integration not only streamlines workflows but also provides valuable insights, setting Exemplar Health Care apart as a leader in delivering complex care more effectively.

The systems we use to improve quality

Our commitment to enhancing care through technology empowers both our service users and healthcare professionals.

By integrating advanced digital systems, we enable greater independence and ensure the highest standards of care.

  • eMAR (Med-e-Care): streamlines medication administration, ensuring accuracy and safety in every dose.

  • Radar Healthcare: facilitates comprehensive reporting for complaints, incidents, health and safety audits and quality assurance monitoring, keeping our care homes safe and efficient.

  • PowerBI: provides real-time KPI reporting, monitoring and alerts, allowing us to make informed decisions that continuously improve care quality.

“Radar Healthcare is helping us drive quality, upskill our team and most importantly, improve outcomes for the people we support.

“It allows us to get information quickly so we can look for trends in incidents or behaviours and act quickly.

“For example, we’ve been able to use the information we get from Radar Healthcare to reduce the number of incidents of behaviours of concern for one of our service users."

Colleague sat behind a computer
Young woman looking at a computer with cartoons on

The systems we use to improve care

Technology plays a vital role in personalising care, giving people more control and enabling our teams to deliver the best possible care.

  • Nourish: digital care planning and recording for accurate, real-time updates on peoples' needs and preferences.

  • Painchek and Ally: advanced pain assessment tools that help us manage and address discomfort effectively, ensuring wellbeing.

  • Famileo: enhances communication between people and their loved ones, fostering stronger connections and emotional support.

  • Rainbow Tables: engages people in interactive, meaningful activities that promote social interaction and cognitive health.

“I use Famileo with my grandson, Shaun, who lives at Edgewater. It’s a great app for staying in touch and sharing pictures, so he feels connected to the family.

“When we visit, we have so much to talk about because he’s seen our updates. He seems much happier and more settled with this regular contact.”

The systems we use to manage our workforce

Effective workforce management is crucial to delivering consistent, high-quality care.

Our digital tools ensure that our colleagues are always in the right place at the right time.

  • Signing In App: monitors time and attendance, ensuring seamless shift changes and optimal staffing levels.

  • Access People Planner: organises colleague rotas, ensuring our care teams are always in the right place at the right time to meet people's needs.

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