Your loved one’s care is our priority
We know choosing a care home is a big decision, and it’s normal to have lots of questions along the way.
This section is here to support you, with clear guidance and practical information about the care we provide.
You’ll find details about our care homes, how we work in partnership with families, and what to expect when your loved one is supported by our teams.
We’re here to help you feel informed and involved at every stage.
How to choose a care home
Learn how to choose the right care home, with practical guidance, key questions to ask, and support to help you make confident decisions.
Life in our homes
Discover what life is like in our homes, from daily routines and activities to personalised care that supports comfort, choice, and wellbeing.
Important information for families
Read important information for families, including visiting guidance, staying connected, and getting involved in everyday life in the home.
Find a care home near me
Use our online search tool to explore our complex care services across England, and find the right home to meet you or loved one’s needs.
How to raise a concern or complaint
Find out how to raise concerns or complaints, and how we listen, respond, and work openly with families to put things right.
“A place that believed in my brother when others didn’t” is a case study written by Niall, reflecting on the impact Greenacre Park has had on his brother Kieran’s life.
“After my brother’s injury, he spent years in care homes that couldn’t meet his complex needs. Each move brought hope, followed by disappointment.
"From the moment Kieran moved to Greenacre Park, everything changed.
"The team took time to get to know him as a person, and for the first time, we felt hopeful.
"Today, he’s more sociable, more engaged, and more himself than I ever thought possible - he's even got back to watching his beloved Leicester City play at their home ground.
"Greenacre Park focuses on what Kieran can still enjoy and achieve - and that belief has changed his life, giving our family real peace of mind.”
In our homes, you can expect:
Bright and spacious accommodation, either purpose-built or adapted to meet people’s needs
Fully furnished en-suite bedrooms, which can be decorated to individual taste
Comfortable lounges, dining areas, and activities hubs for socialising
Regular trips and outings, as well as events and parties in the home
Group and one-to-one activities, both inside and outside the home
Quiet areas to enjoy time with friends and family - some of our homes also have guest rooms for overnight stays
An open-door policy, so friends and family can visit whenever they like
Trained colleagues, who have the right knowledge, skills, and values to care for your loved one
Explore care homes across England for adults with complex needs.
Get in touch to discuss a complex care placement for someone you support.
Explore rewarding roles with training, support, and chances to grow.
Reach out with questions about care placements, jobs, or general enquiries.