When it comes to person-centred care, we believe that the people we support are best placed to advise on what will make a positive difference to their lives.
That's why we encourage individuals, or groups of individuals, to come together to influence the way our services are designed and delivered.
At the heart of our commitment to co-production, is our Service User Council - a collective of ambassadors from each of our care homes who come together to make important decisions about their home and the wider organisation.
Service user engagement impact report 2024: how we've worked together to shape and improve care
Over the past year, our commitment to person-centred care and co-production has made a real difference, bringing about meaningful changes shaped directly by service users, families, and colleagues.
Our brand-new ‘Service user engagement impact report’ for 2024 celebrates these collaborative efforts and the fantastic achievements made by working together.
It highlights how involving people at every step helps us deliver more personalised, responsive, and effective complex care.
Service User Council
Service User Ambassadors take on roles in their homes and lead on activities and projects across the company.
Each of our care homes has at least one Service User Ambassador who acts on behalf of their fellow residents on the Service User Council.
The council meets every month to lead on a range of projects such as:
developing our service user holiday policy
organising company-wide competitions
co-producing the curriculum for Sheffield Hallam University’s 'Learning Disabilities Nursing and Social Work' course.
Service user roles
Having a role promotes a sense of purpose, pride and confidence.
We support people to take on roles in their home and the wider company, when they wish.
There are lots of roles people can get involved in, including:
being a tour guide for visitors
chairing service user meetings
delivering newspapers and post
gardening
interviewing job candidates
inducting new colleagues
running the home's cafe or tuck shop.
Explore over 50 care homes across England, supporting adults living with complex needs.
Join over 100 ICBs and local authorities in choosing Exemplar Health Care for complex care placements.
Discover rewarding careers in care with stable roles and plenty of opportunities to grow.
Contact our friendly team for assistance with referrals, job enquiries or any questions you have.