About this job
Position: Referrals Receptionist
Location: Sheffield (S9)
Contract type: This is a full-time position, 40 hours per week (Monday – Friday 9am–5pm)
Rate: £23,800 per annum.
You have the opportunity to play a key role in Exemplar Health Care’s future growth as our new Referrals Receptionist!
You will be joining one of Exemplar Health Care’s most established teams, providing the opportunity to develop professionally and personally, with the support of the wider Referrals and Business Development department. You will collaborate with various colleagues across Exemplar Health Care ensuring each day is varied and fulfilling.
As the first and main point of contact for incoming referrals, you’ll play a key role in our mission, to meet the growing demand for complex care, and make every day better for the people we support – that all starts with you!
About Exemplar Health Care
Making every day better for adults living with complex needs is our passion. It has been for over 25 years.
Established in 1999, our 50+ care homes ensure people get the care they need, the first time round, in a community-based home that is close to their loved ones.
Through our values of fun, integrity, success, responsiveness, and teamwork, we’re proud of the outcomes we enable people to achieve.
About the role
No two days will ever be the same in this role, but your day-to-day responsibilities will include:
promoting the organisation’s good reputation by handling all communication politely and effectively
taking calls from enquirers
accurately recording essential information in Caresys
ensuring messages are correctly taken, passed to the relevant person, and documented
submitting information completed by clinicians to our portals and brokerages and participate in the administrative process of gathering feedback on enquiries and referrals
maintaining data analysis as directed to support the department’s needs.
About you
For this position we are looking for someone to bring:
strong attention to detail and proven experience in administration,
excellent communication skills and professional telephone manner, enabling you to interact effectively with a range of stakeholders,
the ability to multitask and thrive in a fast-paced environment,
competency using IT systems, ensuring efficiency and accuracy in your work,
represent and demonstrate our core values!
What we offer
We offer great rewards and benefits including:
excellent supervision, peer support, learning opportunities and career prospects,
retail and lifestyle discounts,
free DBS check,
electric car salary sacrifice scheme,
24/7 counselling and support
and Blue Light Card eligibility.
How to apply
Sound good? We would love to hear from you. Click the button to ‘APPLY NOW.’
For an informal chat about joining us, please contact Craig Ruck on 07506 991 913 or email cruck@exemplarhc.com
About Exemplar Health Care
Exemplar Health Care operates over 50 care homes across the UK and is the nation’s leading provider of complex care.
Our commitment to quality is reflected in our homes, where the percentage of 'Good' and 'Outstanding' CQC ratings far exceeds the national average.
Unlike other providers, our staffing levels are based on individual need. This means you’ll have more time to provide truly person-centered care, making a real difference in the lives of those you support.
Our care
The people we support have unique needs and stories, but one thing stays the same across all our homes - we empower individuals to achieve personal goals in a safe and supportive environment.
Induction
Every new colleague attends an induction to learn about our company and complete mandatory and role-specific training, equipping you with the skills and knowledge to deliver exceptional care.
Career development
Whether your goals are in care, nursing, management, quality or support, we provide the confidence, skills and knowledge to help you excel in your role and advance your career, if you wish.
Colleague wellbeing
Happy, healthy colleagues mean better care for those we support. We offer a range of initiatives to ensure our colleagues thrive in safe and supportive environments.
Rewards and benefits
From paid RCNi Learning access and NMC PIN payments for nurses to lifestyle and retail discounts for everyone, our rewards ensure your career is as fulfilling as it is rewarding.
Colleague stories
From care homes to central support services, everyone plays a vital role. Hear from colleagues across various roles about what it’s like to work with us.