Service User Ambassador, Alex, set a 2024 goal to do more in her ambassador role, including delivering more sessions on new colleague inductions in our new homes.
Three months in and Alex is already smashing her goal, presenting on inductions across the country including at our new homes in Leeds, Leicester, Liverpool and Manchester.
In the inductions, Alex co-delivers a session in which she discusses her experience of life at Havenmere and her role as an ambassador.
She also leads a Q&A session on how service users would like to be treated by colleagues and joins in group activities.
Alex shared,
“Helping out with inductions makes me feel useful and like I’m making a difference.
“It gives care staff an insight into what service users feel like when they move into a new home and make them more aware of the right steps to take.”
It’s clear to see the impact that her insights have on new colleagues as Alex has received some great feedback.
One attendee said: “Having Alex is a great learning curve. It provides perspective from a service user and how we can support them to live the best possible life.”
Alex is now looking forward to achieving her next goal of going to Download Festival again this Summer.
At this rate, it looks like Alex may need to set some more goals for the rest of the year!
The Service User Council
Our Service User Ambassadors make up the Service User Council who act on behalf of residents in each of our homes. Read more about the council and their roles.
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