Enhancing the skills of our Care Assistants through the ABC of Caring programme

Hear from our Head of Learning and Development, Natasha Furness, about our ABC of Caring programme and how it’s enhancing the skills of our Health Care Assistants and Activities Coordinators.

If you’re a Health Care Assistant, Senior Health Care Assistant or Activities Coordinator, ABC of Caring is the ideal training to help you feel more confident in your role.

We introduced the in-house training programme in 2020, to enhance the behaviours, knowledge and skills of our care and activities colleagues.

Proudly, the programme is certified by the CPD Certification Service, confirming it meets the required continuing professional development standards and benchmarks.

The programme includes six modules.

1. Always Be Communicating (Communication skills) - To develop your skills to communicate more effectively.
    

2. Always Be Courteous (Customer service) – To enable you to communicate effectively and deal with challenging and difficult conversations more efficiently.
    

3. Always Be Coaching (Introduction to coaching) – To introduce you to coaching and how you can help to promote a coaching culture.
    

4. Active, Brave, Courageous (Raising concerns) – To enable you to support any concerns whilst promoting dignity and respect.
    

5. Achieving Brilliant Changes (Service improvement) – To proactively and strategically improve the service we provide.
    

6. Approachable, Bold, Communicating (Taking the lead) – To develop your leadership skills.

Each module is delivered on a separate day, and is usually one day per month.

If you're an Exemplar Health Care colleague and would like to enrol on this training, please speak to your Home Manager.

Our learning and development opportunities enable and encourage you to develop and progress in your career. Read about our learning and development opportunities.