Coronavirus (COVID-19)

As the Coronavirus (COVID-19) pandemic continues, the safety of our residents and colleagues remains our number one priority. 

As experts in specialist care for those with complex needs, our service users fall into the higher risk category within the general population, and we are therefore taking every possible step to minimise the risk to them and our colleagues.

We continue to closely monitor the situation and following the Government’s guidelines and advice. 

We understand that this is a worrying and unprecedented time and we will aim to keep you up-to-date and fully informed with all of our plans and procedures. 

Care home visiting

Our homes are working in line with Government guidance regarding visits to care homes. Our homes are also required to work in line with local infection prevention and control guidance, which takes precedence over national guidance and may result in local variations to visiting restrictions. 

If you’d like to enquire about the visiting guidance and arrangements for a home, please contact the Home Manager.

All visitors must undertake a lateral flow test in line with the Government’s current advice and will be required to follow strict infection prevention and control measures, including the use of personal protective equipment (PPE).

Please note that there is no change to the current visiting restrictions where a home is in an active outbreak of Coronavirus (COVID-19). Relatives will be kept informed of any outbreak and the dates that visiting can recommence.

Essential care givers

All care home residents are entitled to nominate an essential care giver who, following an appropriate risk assessment, can visit to assist with or provide care to their loved one - this can be in the form of physical or emotional support.

Essential care givers must follow the same rules, policies and testing regimes as colleagues. They can continue to visit the home to give care even if the home is in an outbreak. If you wish to consider being an essential care giver, or nominate someone else, please speak to the Manager of the home who will meet with you to discuss and arrange this. 

Admissions to our care home

Exemplar Health Care continues to take referrals during active 'outbreaks'. 

For more information or to make an enquiry, please contact our Referrals Team on 01709 565777 or email

Questions or concerns? 

We understand that this continues to be a worrying and unprecedented time and we will aim to keep you up-to-date and fully informed with all of our plans and procedures. 

If you have any questions or concerns about Coronavirus (COVID-19), please contact your Home Manager in the first instance, or email us at (Monday to Friday 09.00-17.00).  

For the latest advice, please visit the Government website